Dragon Con: Aug. 29 - Sep. 1, 2014.
 

 

 

 

Gaming FAQs
 
Does running games at Dragon Con count as volunteer hours? What perks are offered for running games at Dragon Con?
Yes, running games for Dragon Con counts as volunteer hours. Thus, if you run games for 25 hrs., you will earn a free show membership. As to other perks, there is not a standard set, but some areas offer such things as free gaming tickets (within reason). Contact the appropriate Gaming Director for more information.
How much does gaming cost at Dragon Con?
The costs for gaming at Dragon Con vary depending on exactly which events you are interested in. Most non-tournament events generally require a $3 ticket, while tournaments, especially Card Game tournaments, may cost $5, $10, or more if you are required to purchase playing materials. Specific prices are noted in the event descriptions, which will be posted sometime in June, if not earlier.
I pre-registered for events, but I want to pay at the show rather than beforehand. Can I do this?
No, we require payment for pre-registered events before the show. We do this to encourage folks to only pre-register for the event tickets that they really desire, hopefully allowing others more chance to get the event tickets they desire. Past experimentation with less strict policies led us to set and keep this one.
I pre-registered for events, but I don't want to pay for my tickets with PayPal. How else can I pay?
Unfortunately, we only accept PayPal for payment of pre-registered tickets.
Why do you only accept PayPal for payment?
We use PayPal because it allows the most payment options for the most people, which is especially important because we have limited technical resources.
I am a volunteer, and I thought I didn't need to pay for my event tickets. Do I need to pay via PayPal? Will my tickets be canceled?
Maybe and no. If you have confirmed with your area Director that you are working enough to receieve free event tickets, all you need to do is notify your Director that you have created a schedule, and he or she will make sure it is confirmed. If there is a complication of some kind, we will attempt to contact you several times before releasing your tickets. Make sure you registered on the system with a valid email address.
My account email address is different than my PayPal email address. Will the system be able to correctly record my payments?
In most cases, yes, the system will correctly record your payments. However, this is not the case when you need to make a manual PayPal payment and in some other rare scenarios. For these situations, it is best if you configure a specific PayPal email address for your account. Do the following:
  1. Log into the site.
  2. Select My Profile.
  3. Enter your PayPal email address into the PayPal Email Address field.
  4. Click the Update button.
I registered for events, but I was unable to complete payment through PayPal. How do I resubmit the payment to PayPal?
Go to the My Account History screen. It lists the date and amount of all your transactions, and, more importantly, you can resubmit transactions to PayPal. If you haven't already, we recommend that you configure a PayPal email address for your account.
I log in successfully, but the site says, "You are not currently logged in." My schedule refuses to show any of the tickets I select.
It sounds like you are having cookie problems. Cookies are small pieces of data that your browser stores for certain websites so that the site can function correctly. Each cookie is tied to a specific website, and a cookie is sent only to its specific site.

So, what is the problem?

Well, the Dragon Con Online Gaming Registration (OGR) requires cookies. If your browser doesn't accept cookies or if it had a problem storing the OGR cookie, then the site won't know who you are, even after you log in.

We recommend that you try each of the following steps, logging in after each one:

  • Completely exit and re-start your browser.
  • Clear your browser's cache.
  • Make sure cookies are enabled in the browser for gaming.dragoncon.net.
  • Delete the OGR cookie:
    1. Find where your browser stores its cookies.
    2. Delete the cookie for site gaming.dragoncon.net, named symfony or PHPSESSID.
    3. You may also want to close and reopen the browser.
  • Try a different browser.
I received an error message when I tried to sign up for a Dragon Con Online Gaming Registration (OGR) account. Additional attempts to sign up again result in an error message indicating that my email address already has an account associated with it. However, when I try to login, I am told the password is incorrect, and when I use the Forgot Password feature, I am told that a notification cannot be sent. Can you help?
In most cases, the core problem is that the OGR account was never created but some piece of logic does not properly recognize that. However, there appear to be other causes of this problem, so we recommend several possible fixes, listed below. If these do not fix your problem, please contact Gaming Registration (gamingregistration@dragoncon.org).

We recommend that you try each of the following steps, signing up after each one:

  • Completely exit and re-start your browser.
  • Clear your browser's cache.
  • Make sure cookies are enabled in the browser for gaming.dragoncon.net.
  • Delete the OGR cookie:
    1. Find where your browser stores its cookies.
    2. Delete the cookie for site gaming.dragoncon.net, named symfony or PHPSESSID.
    3. You may also want to close and reopen the browser.
  • Try a different browser.
I received an error message from the Dragon Con Online Gaming Registration (OGR) system that isn't mentioned here. What can I do?
In many cases, the steps below will help. If the site seems to be severely broken—usually indicated by an obscure technical error message on a white page—or if the steps do not fix your problem, please contact Gaming Registration (gamingregistration@dragoncon.org).

We recommend that you try each of the following steps, checking the site after each one:

  • Completely exit and re-start your browser.
  • Clear your browser's cache.
  • Make sure cookies are enabled in the browser for gaming.dragoncon.net.
  • Delete the OGR cookie:
    1. Find where your browser stores its cookies.
    2. Delete the cookie for site gaming.dragoncon.net, named symfony or PHPSESSID.
    3. You may also want to close and reopen the browser.
  • Try a different browser.
I've tried to complete payment via PayPal multiple times, but it just doesn't work. Can I complete payment manually?
Sure! After configuring a PayPal email address for your account, just go directly to PayPal and complete their Send Money process with the following values:
   Recipient's Email:    dragoncon@dragoncon.org
   Amount:    The amount of your transaction.
   Currency:    U.S. Dollars
   Type:    Goods (Other)
   Subject:    Dragon Con Gaming Tickets
   Shipping Information:    No shipping address required
I registered for events, and I sent payment through PayPal. How can I check the status of my payment?
Your orders will be listed on the My Account History screen. When your payment has been received, it will be shown there. Bear in mind that there is a delay of several days between when you submit your PayPal payment and when it appears in the system. If you haven't already, we recommend that you configure a PayPal email address for your account.
I registered for events, and I sent payment through PayPal. I want to make sure that my order really went through. How can I confirm the event tickets I ordered?
After you have logged in, the My Schedule page will show a list of all purchased tickets. If you've sent payment via PayPal or didn't have to pay because you are working enough hours, this will be your schedule. You should have nothing to worry about. We do recommend that you bring a printed copy of your schedule and your relevant PayPal payments to the convention, just in case. (You will need to bring a picture ID to pick up your tickets.)
I registered for events, and I sent payment through PayPal. However, my payment never appears on the Account History screen. How can I fix this? Will my reserved tickets be released?
First, please make sure you have configured a PayPal email address for your account. If you haven't already, instructions are here.

Second, bear in mind that there can be a delay of several days between when you submit your PayPal payment and when it appears in the system.

If a week or so has passed already, contact the Director of Gaming Registration with a description of your situation. Be sure to include
  1. your Gaming Registration email address,
  2. your PayPal email address, and
  3. the amount involved.
It would also not hurt to include a copy of your PayPal receipt. (You can delete any sensitive information if you prefer.) If there is a complication of some kind, we will attempt to contact you several times before releasing your tickets. Make sure you registered on the system with a valid email address.
Where do I pick up my purchased tickets at the show? What do I need to bring to pick up my purchased tickets?
All pre-registered event tickets are available at Gaming Registration. You must have your convention badge, unless it is Thursday (the day before the show), and then a picture ID is acceptable. If you are a volunteer working 25 hours or more, Gaming Registration will have your badge, so you don't have to stand in line at Convention Registration. We recommend that you bring a printed copy of your schedule and your relevant PayPal payments to the convention, just in case.
I bought the wrong event ticket or an event ticket that I no longer need. How can I cancel it? How can I get a refund?
While pre-registration is open, all ticket cancellations and refund requests must be sent to Gaming Registration (gamingregistration@dragoncon.org). Please include the event, number of tickets, and other relevant information. After pre-registration closes, all changes and refunds must be performed on-site. Please note that on-site Gaming Registration only accepts cash.
Where is on-site Gaming Registration? When is it open?
Gaming will be in the Atlanta Hilton for 2104, and Gaming Registration will be in the Galleria on the Hilton's lower level, one floor below the main lobby. It will be in the northwest corner of the hall. On-site Gaming Registration is open Thursday from 7 PM to 10 PM; Friday, Saturday & Sunday from 8 AM to 8 PM; and Monday from 8 AM to 2 PM. Please note that on-site Gaming Registration only accepts cash.
Where do I get my Dragon Con badge?
Your Dragon Con badge is available at Convention Registration.
Where do I go to play my games?
Dragon Con Gaming will be in the Atlanta Hilton in 2014! Exact locations for each area will be noted in the gaming guide.
How do I volunteer for Dragon Con Gaming? How can I run my own games as a scheduled event?
Volunteering is simple, just contact the director of the appropriate area, as listed on our Contacts page. To run your own game as a scheduled event, you either submit it via the Submit Events link on the Gaming web site, if the event submission deadline has not passed, OR you contact the appropriate director.
 
 

 

 

© Copyright 2014 DCI, Inc. All Rights Reserved. | Dragon Con: Aug. 29 - Sep. 1, 2014.